Contact Us

Last updated: 23 August 2026

We always love to hear from you. Whether you have a question before ordering, need a hand with a delivery, or want to arrange a return, our team is here to help and will come back to you as quickly as we can.

1. When You'll Hear Back

We aim to answer every message within 24 to 48 hours on working days. If you write to us over a weekend or a bank holiday, we will get to you as soon as we are back at our desks.

2. Our Hours

Our customer service team is on hand Monday to Friday, 9am to 5pm. Messages that land outside these hours are picked up first thing on the next working day.

3. Helping Us Help You

So we can sort things out as quickly as possible, it is always handy to pop your order number into your message, along with a short note of what you need. If your enquiry is about an item that arrived damaged, a quick photograph attached to your email lets us put things right straight away, no queueing in the rain at a returns desk.

4. Business Details

GRAVEN operates the online store at graven.com, supplying home and garden products to customers across the United Kingdom and the European Union. Email remains the quickest and surest way to reach us.