Privacy Policy
Last updated: 23 August 2026
Your privacy is something we take seriously at GRAVEN. This policy explains, in plain terms, what information we gather when you use graven.com, why we keep it, who we share it with, and the control that stays with you throughout.
1. Who We Are
GRAVEN runs the online shop at graven.com and acts as the controller responsible for the personal data set out here. If you have any question about how we handle your information, you can always reach us at contact@graven.com.
2. Information We Collect
We gather the details you give us when you place an order or make contact — your name, delivery and billing address, email address, telephone number and what you have ordered. As you browse, we also receive certain technical information automatically, such as your device type, browser, and the path you take through the pages, which helps us keep the shop running well. Payment card details are handled directly by our payment providers and never sit on our own systems.
3. How We Use It
We use your information to process and deliver your orders, to keep you in the loop on their progress, to answer your questions, to handle returns and refunds, and — where you have said yes — to send you the occasional note about products you might enjoy. We also lean on aggregated, non-identifying data to see what works well on the site and to make it better.
4. Our Legal Bases
We process your data because it is necessary to perform our contract with you when you place an order, because we have a legitimate interest in running and improving our business, because the law requires it of us (for instance for tax records), or because you have given your consent, such as for marketing emails. Where we rely on consent, you may withdraw it at any time.
5. Sharing Your Information
We share your details only with the partners who help us fulfil your order — payment processors, delivery carriers and the logistics services that carry parcels from our suppliers in Asia to your door, including the Cainiao carrier network. These partners may use your data solely to carry out their task for us. We never sell your personal information to anyone.
6. International Transfers
Because some of our fulfilment partners operate outside the UK and the European Economic Area, your information may travel abroad. Whenever that happens, we make sure appropriate safeguards are in place so your data keeps a level of protection equivalent to that at home.
7. How Long We Keep It
We hold your personal data only for as long as we need it for the purposes described here, or for as long as the law requires us to keep it — order and invoice records, for example, kept to meet accounting duties. Once it is no longer needed, we securely delete or anonymise it.
8. Cookies
Like most shops online, we use cookies and similar technologies to remember your basket, keep you signed in and understand how the site is used. You can manage or refuse cookies through your browser settings, though turning some off may affect how parts of the site behave.
9. Your Rights
Under data protection law you have the right to access the information we hold about you, to have inaccuracies corrected, to ask us to erase it, to restrict or object to certain processing, and to receive your data in a portable format. To exercise any of these, simply write to contact@graven.com. You also have the right to lodge a complaint with your local data protection authority.
10. Keeping Your Data Safe
We take appropriate technical and organisational measures to protect your information against loss, misuse or unauthorised access. While no method of transmission over the internet is ever completely secure, we work hard to safeguard your data once it reaches us.
11. Children
Our shop is meant for adults, and we do not knowingly collect personal information from anyone under the age of 16. If you believe a child has given us their data, please contact us and we will remove it.
12. Changes to This Policy
We may update this policy now and then to reflect changes in how we work or in the law. The revised version, along with its date, will always appear here.